Returns & Refunds–
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Returns & Refunds

If you’re looking to return your order for whatever reason, we're here to help! We offer free returns within 14 days of purchase.
You can return your product for a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original product packaging
  • Returned items must have no visible signs of wear or use

To exercise the statutory right to cancel you must inform us by contacting us in one of the following ways:

  • send an email to
  • send a registered letter to IPKISS SRL Piazza San Sepolcro 1, 20123 Milan

To meet the cancellation deadline, you must send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

By using the attached cancellation form, (you may use this form but you are not obliged to do so). 

Sample form

If you wish to cancel the contract, please complete this form and return it to us:

Attn: Ipkiss Srl, Piazza San Sepolcro 1, 20123 Milan, Italy

I / we (*) hereby give notice that I / we (*) withdraw from my / our (*) contract of sale of the following goods (*):

- ordered on (*) / received on (*)

- name of customer (s)

- address of customer (s)

- signature of consumer (s) (only if this form is notified on paper),

- at your place

(*) Delete as appropriate

The right of cancellation expires prematurely for contracts subject to sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons.

What happens after you have told us you wish to cancel 

Within 14 (fourteen) working days from the date of receipt of the products, the product must be returned intact and in its original packaging to IPKISS SRL – Via Italo Calvino 7, 20017 Rho (MI). The shipment to the sender of the products is charged to the customer and under his own responsibility. As soon as the products are received and the above requirements have been verified, IPKISS SRL will refund the sums paid within 14 (fourteen) days of receipt of the communication.

For any further information do not hesitate to contact at

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